KEITH B CARTER
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The Use of a SanKey For Customer Journeys

3/14/2019

 
"Sometimes we need to see to feel."

A SanKey diagram shows the flows of data from one state to another. Customers, represented by data can be shown how they move from webpage to webpage or channel to products, the best outcomes of increased engagement or worst outcomes of drop or lost customer.

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BVI FinTech Immersion

7/23/2018

 
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Speak Great!

5/23/2018

 
I love to hear a great speech, like a TEDx. They are short, pithy and engaging. Here's my key points and a favorite speech by Simon Sinek.
bollore_soe_how_to_make_a_good_presentation_v02_short.pdf
File Size: 598 kb
File Type: pdf
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Introduce Yourself Fast!

5/15/2018

 
A picture is a thousand words, and we also read 7 times faster than someone speaks! Use this template to create your own introduction. 
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introduction_slide_example.ppt
File Size: 186 kb
File Type: ppt
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Lean Canvas

5/15/2018

 
One of the best ways to think about a new project or business is by framing it using the lean canvas.
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template_lean_canvas_kbc_v2_small.docx
File Size: 14 kb
File Type: docx
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template_lean_canvas_kbc_v2_.pdf
File Size: 50 kb
File Type: pdf
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Fintech Strategy

3/12/2018

 
"It is not only the banks that need fintech, in fact, anyone who sells goods and services in exchange to cash ought to have a  financial  technology  strategy,  to improve profit and increase  customer stickiness"
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fintech_strategy_brochure__1_.pdf
File Size: 378 kb
File Type: pdf
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More Info At NUS School of Computing

    Think Differently!

    We've gotta think differently to keep our customers! Remember, they didn't come to you because you were you... they came because they believed you were different. To keep them, they've gotta keep believing!

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Copyright 2020 Keith B. Carter, Photos of Keith by Miki Chishaki 
  • Home
  • About&Services
    • References
  • Get in Touch
  • Actionable Intelligence Book
  • Think Differently
  • Talks
  • Classes
  • ITWeb Workshop