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"Sometimes we need to see to feel." A SanKey diagram shows the flows of data from one state to another. Customers, represented by data can be shown how they move from webpage to webpage or channel to products, the best outcomes of increased engagement or worst outcomes of drop or lost customer.  I love to hear a great speech, like a TEDx. They are short, pithy and engaging. Here's my key points and a favorite speech by Simon Sinek. 
A picture is a thousand words, and we also read 7 times faster than someone speaks! Use this template to create your own introduction.  
One of the best ways to think about a new project or business is by framing it using the lean canvas.
"It is not only the banks that need fintech, in fact, anyone who sells goods and services in exchange to cash ought to have a financial technology strategy, to improve profit and increase customer stickiness" 
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Think Differently!We've gotta think differently to keep our customers! Remember, they didn't come to you because you were you... they came because they believed you were different. To keep them, they've gotta keep believing! Archives
March 2019
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Copyright 2020 Keith B. Carter, Photos of Keith by Miki Chishaki